Frequently Asked Questions
Everything you need to know about your Heria training gear and orders.
How long will it take for my order to ship?
Most orders are processed within 1-3 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 10-21 business days depending on customs and location.
What is your return policy for weighted vests and equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that due to the weight and shipping costs, customers are responsible for return shipping fees unless the item is defective.
Do you ship Heria products worldwide?
Yes, we ship to most countries globally. Shipping rates and delivery times are calculated at checkout based on your specific region and the weight of the items.
How do I care for my Heria apparel and training gear?
For apparel, we recommend machine washing cold and hanging to dry to preserve the fabric and prints. For equipment like weighted vests, wipe down with a damp cloth and mild soap; do not submerge in water.
Are the weights included with the weighted vests?
Yes, all our weighted vests come with the specified weight increments included in the box, unless otherwise stated on the specific product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.